Terms & Conditions

Last updated: 3 August 2026

These are the terms you agree to when you buy something from Proper Honest Tech, sign up to one of our newsletters, or use our website. We've written them in plain English. Nothing here takes away the rights the law gives you as a consumer.

1. Who we are

Proper Honest Tech is a trading name of TGW Solutions Ltd, a company registered in England and Wales.

• Company number: 11841583
• Registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom
• Email: [email protected]

Where these terms say “we”, “us” or “our”, that means TGW Solutions Ltd. Where they say “you”, that means you — the person buying from us or using our site.

We are not VAT registered, so no VAT is charged on our prices.

2. What we sell

We sell online video courses and digital guides and ebooks that teach people how to get more out of their iPhone, iPad, Mac and other Apple devices. Everything we sell is digital. Nothing is posted to you.

We also run two free email newsletters — The Proper Weekly and The Daily Swipe.

We are not Apple, we're not affiliated with Apple, and we can't provide technical support or repairs for Apple products. We teach you how to use them.

3. Buying from us

How the contract works. When you place an order, you're making an offer to buy. The contract between us is formed when we send you an order confirmation email. If for any reason we can't fulfil your order, we'll tell you and refund you in full.

Prices. Prices are shown on the website in US dollars (USD). If your card or PayPal account is in another currency, your bank or PayPal will convert it, and may charge you a conversion fee that we have no control over and don't receive.

Payment. We take payment through Kajabi Payments, Stripe and PayPal. We never see or store your full card details.

Mistakes in pricing. We're careful, but occasionally something is listed at the wrong price. If that happens and the error is obvious, we'll contact you before charging you and you can confirm the order at the correct price or cancel it for a full refund.

4. Getting access to what you bought

Access is immediate. As soon as your payment goes through, you'll receive an email with your login details and you can start straight away.

What you'll need. Our courses are streamed online, so you'll need a device with an internet connection and an up-to-date web browser. Our guides are PDFs, which will open on virtually any device. You don't need any special software.

How long you have access. Where we describe a course as lifetime access, that means for as long as we continue to run the course. We'll always give reasonable notice — at least 90 days — if we ever need to retire a course, so you can download or complete what you need. In practice we have no plans to retire anything.

Your account is yours alone. Please keep your password to yourself and don't share your login or pass our materials on to other people. If we find an account being shared or our courses being distributed, we may suspend access.

5. Refunds — our 30-day guarantee

We offer a full refund within 30 days of purchase, no questions asked.

If the course isn't for you, email [email protected] within 30 days of buying and we'll refund you in full. You don't need to give a reason, and we won't ask for one. It doesn't matter how much of the course you've watched.

We'll process the refund to your original payment method within 14 days of agreeing it. Depending on your bank it may take a few more days to appear.

This is more generous than the law requires. Your legal right to cancel a purchase of digital content is 14 days, and it can be lost once you start accessing the content. We've chosen to give you 30 days regardless. The paragraph below explains your statutory position for completeness — but if you want a refund within 30 days, just ask, and our guarantee covers it.

Your statutory cancellation right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel a purchase made online. For digital content downloaded or streamed immediately, that right ends once you agree to immediate access and acknowledge that you're giving up the cancellation right. You can also cancel by emailing us — a simple statement that you wish to cancel is enough.

6. Your rights if something is wrong

Under the Consumer Rights Act 2015, everything digital we sell you must be of satisfactory quality, fit for any particular purpose you told us about before buying, and as described by us.

If it isn't, you're entitled to have it repaired or replaced, and if that isn't possible or we don't do it in a reasonable time, to some or all of your money back. If our digital content damages your device or other content because we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Nothing in these terms takes those rights away. Any part of these terms that tried to would simply not apply.

For more information about your rights, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

7. What our courses are and aren't

Our courses are educational. We do our best to make them accurate and useful, and we update them as Apple changes things.

But Apple changes iOS and macOS regularly, sometimes substantially, and sometimes without warning. Menus move, features are renamed, buttons change colour. That means a lesson recorded on one version of iOS may not match exactly what you see on a newer one. We work to keep things current, and this doesn't affect your statutory rights if a course genuinely isn't as described.

Our courses are general guidance, not advice tailored to your specific situation. We'd always suggest backing up your device before making significant changes to its settings — that's sensible practice regardless of who's teaching you.

8. Our content belongs to us

All our videos, guides, written material, images and branding belong to TGW Solutions Ltd or are used with permission. They're protected by copyright.

When you buy a course, you're buying a personal, non-transferable licence to view it for your own use. You may not copy it, share it, upload it anywhere, sell it, or use it to teach other people commercially.

You're very welcome to download our PDF guides for your own reference, print them, and keep them.

9. The free newsletters

The Proper Weekly and The Daily Swipe are free. You can unsubscribe at any time using the link at the bottom of any email, and it takes effect straight away.

They sometimes mention our paid courses. We're a business, and that's how the free material gets paid for — but the tips themselves are genuinely free and there's no obligation to buy anything, ever.

We may change or stop a newsletter at any time. As it's free, we won't owe you anything if we do.

10. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. “Foreseeable” means either obvious that it would happen, or something we both knew might happen when you bought.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; your rights under the Consumer Rights Act 2015 (sections 34, 35, 36, 37 and 41); and your rights to a refund under the Consumer Contracts Regulations 2013.

We're not responsible for business losses. Our products are supplied for private, domestic use. If you use them for a business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

11. If we need to suspend or end your access

We may suspend or end your access if you seriously or repeatedly break these terms — for example by sharing your login widely, distributing our courses, or being abusive to us.

If we do, we'll tell you why, and we'll refund you a fair proportion of what you paid for any access you've lost, unless the reason was that you were distributing our material.

You can stop using our courses and unsubscribe from our emails whenever you like.

12. Changes to these terms

We may update these terms from time to time — for example if the law changes or we change how something works. The version that applies to your purchase is the version on the website at the time you bought.

If we make a significant change affecting courses you've already bought, we'll email you about it.

13. Complaints

If something's gone wrong, please email [email protected] and tell us. Put “Complaint” in the subject line so it gets picked up quickly.

We'll acknowledge your complaint within 5 working days and do our best to resolve it within 30 days. We're a small business — a real person will read it and reply.

If you're unhappy with how we've handled your personal information specifically, our Privacy Policy sets out a separate process, including your right to complain to the Information Commissioner's Office.

14. Other things worth knowing

Nobody else has rights under this contract. The contract is between you and us. No other person has any right to enforce it.

If a court finds part of these terms unlawful, the rest of the terms continue to apply.

If we don't enforce something straight away, that doesn't mean we've given up the right to do so later.

Which law applies. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in your own country's courts, and if you live in England or Wales you can bring them here.